IndiGO customers complain of delays as airline faces temporary system slowdown

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IndiGO customers on Saturday complaint of facing delays in operations as airline faced temporary system slowdown for several hours/

In an official statement the IndiGO has announced a temporary slowdown across its network, impacting both its website and booking system. As a result, customers are experiencing longer wait times, including slower check-ins and extended queues at airports.

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The statement further said, IndiGO reassured passengers that its airport team is on standby and fully dedicated to assisting travelers during this challenging time. The airline emphasized its commitment to ensuring a smooth journey for all customers despite the disruptions.

"We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport. Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time," the IndiGo statement said on Saturday.

Hours later, the technical problems were rectified and the operations were brought to normal, the airlines said.

In an another statement, the IndiGo said, "Our airport systems are up and running, and our airport services have eased out effectively. However, we kindly ask for your understanding as we work to restore our other applications. While it may take a little time to achieve full normalcy, we look forward to providing passengers with a smooth experience soon. Thank you for your understanding and patience."