How connected care platform Navia is automating conventional healthcare practices?

The Healthcare sector has emerged as one of the largest sectors in recent years. Though the outbreak of the pandemic had a severe effect on human lives, one can never forget the role doctors and hospitals played in saving several lives even during the spread of highly contagious infection. The pandemic also presented unprecedented challenges and gaps in the traditional Indian healthcare system. As a result, the stakeholders viewed technology as an integral part of transforming the healthcare landscape.

In the past two years, the Indian healthcare sector has realized the need to strike a perfect balance between urban healthcare providers and underserved populations lacking access to adequate medical facilities. To create a connected care ecosystem, Navia Life Care - a leading health-tech platform facilitates seamless transmission of information across various stakeholders of the healthcare industry. It generates real-world evidence which is valuable to these stakeholders in increasing their understanding through actionable insights. Navia's Connected Care Platform makes quality digital healthcare accessible to all and provided doctors with robust digital tools to seamlessly automate their practice and increase outreach. As an ABDM-compliant platform, Navia also enables patients to connect remotely with expert doctors and safely share their confidential records. Navia platform also facilitates the seamless transfer of information across the healthcare ecosystem.

How does it work?

Navia Life Care is known as one of the frontrunners when it comes to innovation and disruption in the industry. It works on the principles of design thinking and understanding the changing requirements of the users and of the industry as a whole. Navia has been included in Google for Startups Accelerator Batch of 2020. It has also won the People's Choice award for the Most Innovative and High Potential product at the Nasscom Product Conclave North 2017, and the Most Disruptive Startup at the Galen Growth Asia HealthTech Summit 2019 in Singapore. Navia is building the largest healthcare transaction platform which can enable $10 Billion transaction value.

Enhancing patient reach & experience

In the present healthcare landscape, it is necessary to have capabilities that can transform the patient experience. To help healthcare providers manage their practice better, Navia enables doctors to connect with their patients virtually and increase their outreach. The AI-enabled app makes it easy for patients to book a video call appointment in 3 simple steps, without downloading the app. Apart from this, healthcare providers can improve the patient experience by automating their front office through AI-based Queue management and appointment booking apps.

For instance, the online reminders and follow-ups on the app can help doctors reduce no-shows while increasing overall revenue. The integration of Navia's AI-based app has helped doctors record 20% higher revenue with an 80% reduction in wait time in their clinics.

Improving patient outcomes

While the journey of healthcare transformation is long, embedding new-age technology tools can help expedite it with value. Considering the conventional healthcare scenario where patients relied on physical medical reports and prescriptions, it was always challenging to improve healthcare efficiencies. Navia introduced digital prescriptions that can be created from the mobile, tablet, and web and delivered directly on Whatsapp. Furthermore, Navia focuses on managing medical records more smartly. The app converts prescriptions on any paper into digital format to start building electronic medical records.

Adopting new practices such as digital prescriptions and EMRs can help overcome inefficiencies in the system. It reduces the chances of misunderstanding the handwritten medicines, misplacing the prescription, or a medical report.

Increasing doctor and patient engagement

With the fast-evolving healthcare landscape, patients' expectations are also changing. Healthcare providers are adopting digital tools to provide them more convenient, accessible and engaging healthcare ecosystem. To enable a smart healthcare system, the connected care platform emphasizes remote monitoring and follow-ups. Through remote monitoring, patients gain more control over their health. Navia API integrates with various smart monitoring devices that enable continuous patient care through data collection. On the other hand, the app automates appointment scheduling and follow-ups which increases recurring patients visit by 67% while improving patient care.

In a short span, Navia Life Care has acquired a huge base of users. Currently, the app serves over 20,000 doctors, and 100 hospitals and clinics. It has conducted more than 5 million patient interactions with a reach in 400+ cities. It has key partnerships with leading diagnostic providers and e-pharmacies, and four large pharmaceutical companies to serve additional doctors and hospitals. In the next 12 months, Navia plans to add over 60,000 doctors to its existing user base.