Sandhya Rani Koppanathi
A groundbreaking application has been launched to streamline leave and accommodation management for employees worldwide. The new Case Management system supports approximately 7,000 case managers, handling millions of records across 72+ countries. Designed to reduce manual efforts, the system addresses the complexities of managing employee leaves and accommodations on a global scale, increasing efficiency and turnaround time. The application's global reach and adaptability mark a significant step forward in automating HR processes, catering to diverse legal and cultural requirements.
Sandhya Rani Koppanathi spearheaded this ambitious project, leading the development of two major systems that transformed the organization's case management approach. By integrating technologies such as Salesforce Cloud services, AWS tools, data management platforms, and automation tools, the application revolutionized how case managers handle employee data, significantly reducing manual work. The platform's robust backend processes millions of records with high efficiency, demonstrating a deep understanding of data architecture and optimization.
One of the key achievements of this initiative is the automation of previously manual processes, which eliminated significant data entry and tracking burdens. This allowed case managers to focus on more complex tasks, thus improving the overall service quality provided to employees. The system's scalability is a standout feature, as it smoothly operates in a diverse array of legal and cultural environments, showcasing its adaptability across different jurisdictions.
Handling data volumes between 3-4 million records, the application efficiently processes and retrieves data, even under heavy usage. This large-scale data management required advanced processing techniques, ensuring consistent performance regardless of the demand. Furthermore, the application navigates cross-border challenges such as varying regulatory requirements, data privacy laws, and the unique needs of employees in different regions.
The global implementation of this application was not just a technical feat but also a massive undertaking in change management. Training approximately 7,000 case managers involved creating comprehensive documentation, user training sessions, and continuous support to ensure smooth adoption. This focus on user education and support highlights the commitment to maximizing the platform's effectiveness across global operations.
Her strategic vision and leadership were crucial in bringing this project to fruition. She skillfully managed a large team, communicated with stakeholders, and aligned the project's objectives with broader organizational goals under tight deadlines. Her approach combined technical expertise with strategic insight, resulting in a solution that not only addressed immediate operational challenges but also enhanced long-term business processes.
The integration of multiple technologies into a unified case management system underscores Sandhya's ability to navigate complex technical landscapes and deliver cohesive, high-performing solutions. The project's success is a testament to her problem-solving abilities, particularly in identifying inefficiencies and crafting innovative strategies that drive operational efficiency.
Beyond improving day-to-day operations, the impact of this application extends to enhancing overall employee satisfaction by providing more responsive and accurate support for leave and accommodation requests. The insights and data generated by the system are valuable assets, enabling more informed decision-making at strategic levels.
Sandhya's work exemplifies how technology can be leveraged to address complex HR challenges, streamline processes, and ultimately create a more agile and responsive organization. The successful global rollout of this application sets a new benchmark in case management, reflecting the transformative potential of technology in enhancing employee support and operational excellence on a global scale.
